Field Test Example for Workforce Boards: Carlos’s Career Growth Through Upskilling
Carlos, a 32-year-old retail shift supervisor in Miami, is seeking new career opportunities that offer stability and growth. He’s eager to explore digital marketing but isn’t sure how to highlight his current skills for this field. When he visits the workforce board, a career advisor introduces him to TalentPass. Through TalentPass, Carlos can organize his retail experience and highlight his adaptability for various roles in tech and digital marketing, with guidance on developing new skills for career growth.
Meeting with the Career Advisor: Introduction to TalentPass
Carlos meets with a career advisor who explains how TalentPass can help him organize his skills and create profiles tailored for new industries. They discuss career paths in customer support, entry-level tech, and digital marketing, all of which could build on his existing skills while providing more opportunities.
Advisor: “TalentPass will help you highlight your management and customer service skills. These could apply well to tech support or even entry-level digital marketing.”
Carlos: “I like the idea of tech or marketing. I just didn’t know how to get started or show my skills.”
Identifying Transferable Skills: Highlighting Management and Problem-Solving
The advisor helps Carlos build his TalentPass profile, identifying skills like team management, customer service, and quick problem-solving. They discuss how these skills could help him transition to a tech support or digital marketing role, and set goals for learning specific tools or certifications.
Advisor: “Your experience managing a team and handling customers gives you strong communication and problem-solving skills—highly useful in digital marketing or tech support.”
Carlos: “That’s great to hear. I’m excited to start learning more about these fields.”
Building an Upskilling Plan: Profiles for Growth
Carlos and the advisor create profiles for customer support, entry-level tech, and digital marketing roles, with a focus on future upskilling. They set goals like completing a basic certification in digital marketing and practicing with online tools. Carlos feels motivated to move forward with concrete steps.
Advisor: “Let’s set up profiles for these roles and set upskilling goals, like a digital marketing course. You’ll have profiles ready to apply for new jobs as you develop your skills.”
Carlos: “This makes it easier to focus. I like having a plan for each field.”
Confidence Through Progress Tracking
A few weeks later, Carlos is back at the workforce board office, updating his TalentPass profile with his new achievements, including a certification in digital marketing basics. Tracking his goals and progress makes him feel accomplished and confident about his transition.
Carlos (thinking): “It feels good to see my progress laid out. I’m ready to apply for roles in tech and marketing.”
TalentPass enables Carlos to turn his retail experience into a foundation for a new career, highlighting his management skills and guiding him toward targeted upskilling. By creating industry-specific profiles, he’s prepared to pursue roles in tech, customer support, or digital marketing with confidence. For workforce boards, TalentPass is a valuable tool to support career transitions and skill development in high-demand fields, empowering job seekers to take control of their career paths.
